Privacy Policy
Updated: 28 October 2025
This Privacy Policy explains how The Guild of Communicators (referred to as “the Guild,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal data when you use our website, membership platform (www.gocommunicators.com), learning management system (LMS), and community hub (guild.gocommunicators.com).
We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with applicable data protection laws.
1. Who We Are (Data Controller)
The Guild of Communicators is the Data Controller responsible for the processing of your personal data. We determine the purposes and means of processing.
- Organisation Name: The Guild of Communicators (GoCommunicators)
- Contact Email: connectwith@gocommunicators.com (Designated Data Privacy Contact)
2. Data We Collect and How We Use It
We only collect and process personal data that is strictly necessary for the purposes of providing our service and managing our business.
A. Data Collected Directly From You
| Category of Data | Purpose of Collection | Legal Basis for Processing |
| Identity Data (Name, Email Address, Country, Username) | To create and manage your Connect or Elevate membership account and provide access to the LMS and community. | Contractual Necessity (to fulfil the membership agreement). |
| Professional Data (Years of Experience, Job Title, Goals from Onboarding Questionnaire) | To segment our member base, tailor course recommendations, facilitate meaningful peer networking, and match members to B2B placement opportunities. | Legitimate Interests (improving service quality) and Consent (for optional questionnaire data). |
| Financial Data (Billing Address, Payment History) | To process membership fees, certification fees, and manage automatic renewals. | Contractual Necessity and Legal Obligation (tax/accounting). |
| Communications Data (Direct Messages, Forum Posts, Comments in our Community Hub) | To facilitate community engagement, maintain security (Code of Conduct), and provide peer support. | Legitimate Interests (maintaining a functioning community) and Consent (by posting). |
B. Data Collected Automatically (Usage Data)
We collect data about your interactions with our platforms to ensure service functionality and measure performance.
- Usage Data: Information about how you use our website, LMS (course progress, time spent), and community (active participation, downloaded frameworks). Used for improving and optimising our services.
- Technical Data: IP address, browser type, operating system, and data collected via cookies and tracking technologies (e.g., LinkedIn Insight Tag, Meta Pixel). Used for conversion tracking, targeting advertisements, and basic analytics.
3. Marketing and Communication
A. Promotional Communications (Opt-In Required)
We require your explicit consent (opt-in) to send you promotional content, newsletters, new course announcements, or special offers related to the Guild.
- Your Right to Withdraw: You can withdraw your consent at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us at connectwith@gocommunicators.com
B. Service Communications
Regardless of your marketing preferences, we reserve the right to contact you regarding service-related matters, such as renewal reminders, platform outages, updates to the Terms & Conditions, and security alerts. These are non-promotional and essential for your membership.
4. How We Share Your Data (Third-Party Processors)
We will only share your data with third parties when necessary to provide the Services, enforce our terms, or meet legal obligations.
| Recipient | Purpose of Sharing | Data Shared | Nature |
| Heartbeat Chat, Inc. | Hosting our Community Hub, managing forum interactions, and delivering community features. | Identity Data, Communications Data. | Data Processor (acting on our instruction). |
| Stripe/Payment Processors | Securely processing membership fees. | Financial Data (not stored by the Guild directly). | Data Processor |
| B2B Placement Clients | Connecting members to project opportunities (Talent Placement Service). | Professional Data (CV/Experience, Goals, Certification Status). | Shared with Consent (you must opt-in to the Talent Placement Service). |
| Government/Legal Authorities | To comply with legal obligations (e.g., tax, audit, subpoena). | Relevant Personal Data as required by law. | Legal Obligation |
5. International Data Transfers and Security
A. International Transfers
As a global organisation using US-based technology partners (Heartbeat), your data will be transferred and processed outside of your home country (e.g., outside Singapore, Malaysia, or the EEA) to the United States.
- Safeguards: We ensure that all international transfers are carried out using appropriate legal safeguards, primarily Standard Contractual Clauses (SCCs), to ensure your data receives a comparable level of protection to that mandated by the GDPR.
B. Data Security
We implement robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, or accidental loss. These measures include data encryption, secured data centres (provided by our Subprocessors), and internal access controls.
6. Your Rights as a Data Subject
Under applicable data protection laws, you have the following rights regarding your personal data:
| Right | Description |
| Right of Access | You have the right to request a copy of the personal data we hold about you. |
| Right to Rectification | You have the right to request that any inaccurate or incomplete data we hold about you is corrected. |
| Right to Erasure (‘Right to be Forgotten’) | You have the right to request the deletion of your personal data when there is no legitimate reason for us to continue processing it. |
| Right to Object | You have the right to object to us processing your data for direct marketing or profiling purposes based on legitimate interests. |
| Right to Data Portability | You have the right to request your data in a structured, machine-readable format for transfer to another service provider. |
| Right to Withdraw Consent | Where we process your data based on your consent, you have the right to withdraw that consent at any time. |
To exercise any of these rights, please contact our Data Privacy Contact via email at connectwith@gocommunicators.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
- Membership Data: We retain your account data for the duration of your membership and for a further12 months thereafter, unless you request earlier deletion, to facilitate easy re-joining.
- Communications Data: Communications posted in public community spaces may be retained for the lifetime of the platform to maintain context and continuity of the community record.
8. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our website before the changes take effect.